Frequently Asked Questions

We ship our items internationally (Outside the UK) to all the countries. However, some products such as food or drinks may not allowed to ship to your country. You will be unable to checkout if you order from one of those countries and your order contains any such products.

Orders typically ship within 1-3 business days of payment. (Weekends do not count as business days as we are closed during weekends). We do our best to ship as quickly as possible. This is reflected in the estimated delivery date you were originally given. We will update you with tracking information as soon as it ships.

You will have the options to choose from faster shipping methods if you prefer to, depending on the country and products you ordered.

We offer free standard delivery in the UK via Royal Mail along with paid faster delivery options.

Don't Live in the UK?

Depending on the weight and size of the product/order, country you are ordering from, we offer a number of shipping methods. You will be able to choose from available options at checkout.

If you changed your mind or not happy with your order or you need to exchange the products, we will happily accept returns as long as a request to return is received by us within 30 days of receipt of item and are returned to us in the original packaging, unused, and in a resalable condition.you can contact us directly via email (info@houseofspells.co.uk) with your order number and issue.
Any Damaged item or missing item should be reported within 48 hours of delivery.
For more information about refunds and returns, please visit follow link:
https://houseofspells.co.uk/policies/refund-policy

If you find parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, or something is not right, contact us within 48 hours of delivery at info@houseofspells.co.uk with images or videos showing the issue.

We always try to keep our stock accurate and updated. If the product you are looking for is out of stock, you can sign up for the email notification to notify when back in stock, available on the product page.

Gift cards purchased and Discount codes can be redeemed on the website at the time of checkout. Please enter the code as shown.
Please note, our gift cards are only redeemable on the website, not in store.

Clearpay is a third-party payment provider that enables 4 interest-free payments paid fortnightly for items on the website.
You can choose Clearpay payment option at the checkout. you will be redirected to Clearpay page to make the transaction and will be redirected back to the website.

We offer a number of discount codes to our valuable customers. You can get one when you subscribe to our newsletter and via emails on weekly basis.

You can earn rewards points (magic points) when you place an order with us and via a number of ways. If you login to our rewards program shown at the bottom left of the website, you can see your current points and ways to earn more points.
You can redeem your points from this panel. Choose how many points you want to redeem after clicking on ways to redeem points.
You will receive a code via email, simply enter the code at checkout.

If you wish to see the price of the products in your currency, you can choose from the pop up when you first visit the website. If you didn't choose that time you can always change by :

In Desktop/Laptop:
Click on the dropdown menu at the bottom of the website, shown in the middle of footer section and choose your currency.

In Your Phone:

Click on the small globe at the bottom left corner of the website and choose your preferred currency.

If you are an influencer and wish to work with us, you can apply to be an affiliate via the following link:

https://houseofspells.goaffpro.com/