物流政策

We at House of Spells want your online experience to be simple, successful, and enjoyable. 

House of Spells ("we" and "us") is the operator of https://www.houseofspells.co.uk. ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

2. Shipping Costs

We offer free shipping in the UK for every order of £35 and up, subject to change. Customers will also have the option to choose paid delivery to ensure they receive the orders on time. Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase.

Due to Brexit all UK parcels shipped to Europe might require an import tax to be paid for. This might cause delays and additional payment depending on your countries set custom import rules and laws.

3. Returns

3.1 Return Due to Change Of Mind

House of Spells will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in the original packaging, unused, and in a resalable condition.

Return shipping will be paid at the customer's expense and will be required to arrange their shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

House of Spells will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 3.2 Warranty Returns

House of Spells will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim. Upon return receipt of items for a warranty claim, you can expect the House of Spells to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)

 4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you are choosing your courier at the checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change of Delivery Address

For a change of delivery address requests, we can change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

House of Spells will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations. 

4.7 Items Out of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

4.9 Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Any claim or complaint regarding the damaged goods should be reported within 48 hours after the products been delivered. Any claim after this time frame, will not be treated as valid and will be rejected immediately. 

5.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed its investigation into the claim.

5.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

6.Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

6.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and House of Spells encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to House of Spells at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

7. Cancellations

If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

8.Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9. Customer service

For all customer service inquiries, please email us at info@houseofspells.co.uk